NIGHT HOUSEPERSON

The Night Houseperson position is generally responsible for cleaning and supplying guest public areas and assist room and laundry attendants in moving supplies, in accordance with standards set forth by the hotel, ensuring that all guest requests receive prompt attention and friendly service.

Housekeeping Manager

The Housekeeping Manager is primarily responsible for the planning, organization, and supervision of the day-to-day operations of the housekeeping department. This position involves maintaining the company’s set policies and procedures, ensuring superior housekeeping standards are maintained, overseeing laundry operations and inventory management & cost control.

GUEST SERVICES SUPERVISOR

• Key contact person for all GSAs inquiries, questions, concerns.

• Train all new employees in accordance with pre-determined standards.

• Knowledge of how to check guests into and out of the property management system.

• Must be fluent in all the Opera procedures related to day-to-day operations.

• Able to trouble shoot and correct invoicing errors and cash out imbalances.

• Confidently handle customer complaints and emergencies.

• Lead staff through appropriate example and display team spirit.

• Maintain a positive attitude and be prepared to accomplish duties in a fast-paced environment.

• Maintain task list and ensure GSAs complete their duties.

• Adhere to fire emergency plans and participate if an evacuation is necessary.

• Always follow security policies and procedures.

• Maintain clear communication with the Operations Manager and the Guest Service Agents.

• Periodically assume hotel operation responsibilities in the absence of the Operations Manager or General Manager.

Guest Service Agent

The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.